Once we receive your order, we begin processing your item within 2-3 business days. This includes production time, as most of our products are made to order.

• Jewelry Message Cards (e.g., Heart Pendants, Message Cards, Dog Tags, Photo Upload Jewelry) typically takes 1-2 business days to produce.
• Custom Name Jewelry (e.g., Custom Name Necklace, Name Bracelet, Name Earrings) generally takes 5-8 business days due to their personalized, handmade nature.

Once your item ships, tracking information will be sent to the email provided. Please allow extra time for processing during holidays and sale seasons.

Once shipped, delivery times are as follows:

• Jewelry Message Cards (Heart Pendants, Message Cards, Dog Tags, Photo Upload Jewelry): 2-5 business days
• Custom Name Jewelry (Free Shipping): 5-7 business days

Our custom jewelry is handcrafted from high-quality stainless steel. We also offer Silver, 14K yellow gold or 18K rose gold plating.

While our jewelry is durable, we recommend removing it before swimming or showering. Pools and jacuzzis contain chlorine, which may discolor your jewelry over time.

To avoid tangling or damage, store your custom jewelry in a box or case that keeps it safe from movement. A jewelry box with soft felt lining works well, or you can line a shoebox with fabric for added protection.